Existing customers can login to track service requests, search the knowledge-base, oe submit a new request. Administrators can update Assets, add information for their organization, or manage user tickets. Our Smartphone HELP! site is a fully functional help desk support solution that is interactive and easy to use. End User can create tickets and search for valuable information, allowing them to use "self help" to resolve many common problems. They can also create tickets, which will be routed to available support personnel, ensuring quick resolution to their issue.Because the routing is automated, whether the support person is at a computer, or in some remote location, they will receive the information and have the ability to respond directly by calling the user, updating the ticket with corrective action, or use built in tools to re-route the ticket to another support person. Knowledge-base information can be tailored to specific customer information securely. Your users will have immediate access to the information pertaining to your solution and environment. Self help allows users to resolve their issues quickly and effectively. Register for your Smartphone HELP! account at: https://support.mcgna.com:8183/customer70